bold("Nail Fix:") If you need to have your nails fix and it's still under our guarantee policy, please go back to the salon that originally did your nails. If you go to another salon then you will be subject to paying for the nail fix. If you notify our salons of any issues outside of the warranty period, then you will be subject to paying for any repairs in full. bold("Regular Polish:") Regular polish is a short-term polish that we do not guarantee due to its delicacy. For longer lasting polish, we do recommend gel polish or dip powder. bold("Gel Polish:") Gel is a long lasting polish that we guarantee for 7 days only if the polish was applied along with a manicure. If your gel manicure chips within 7 days, please let us know right away so that we can arrange a fix for you. Please go back to the original salon where you had your nails done at. If you go to another salon then you will be subject to paying for the nail fix. Please be prepare to let us know which salon you went to, the day you came and the technician that worked on you. If you notify our salons of any issues outside of the warranty period, then you will be subject to paying for any repairs in full. bold("Dip Powder:") We guarantee dip powder for 7 days. If your dip powder chips within 7 days, please let us know right away so that we can arrange a fix for you. Please go back to the original salon where you had your nails done at. If you go to another salon then you will be subject to paying for the nail fix. Please be prepare to let us know which salon you went to, the day you came and the technician that worked on you. If you notify our salons of any issues outside of the warranty period, then you will be subject to paying for any repairs in full. bold("Acrylics:") We guarantee acrylics for 7 days. If your acrylic nail breaks within 7 days, please let us know right away so that we can arrange a fix for you. Please go back to the original salon where you had your nails done at. If you go to another salon then you will be subject to paying for the nail fix. Please be prepare to let us know which salon you went to, the day you came and the technician that worked on you. If you notify our salons of any issues outside of the warranty period, then you will be subject to paying for any repairs in full. bold("Punctuality:") Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so. bold("Personal Items:") AQUA NAIL SPA is not responsible for personal items that have been damaged at our salons. Please be extra careful when handling polishes. bold("Payment Methods:") Cash, Visa, MasterCard, Discover, American Express, AQUA NAIL SPA Gift Cards and Contactless Pay are acceptable tenders for services and products. Unfortunately, we do not accept checks or payments over the phone. Please note that when using prepaid debit cards or gift cards from Visa, MasterCard, Discover, American Express and other financial service companies, your card may temporarily add approximately 20% to your transaction amount. This additional amount will return back to your card balance but it may take up to 10 days. It is part of the terms and conditionals associated with your card. AQUA NAIL SPA does not have any control over this matter. bold("Gratuities:") Unfortunately we are unable to add gratuities for technicians to credit, debit, or gift cards. We do, however, provide an on-site ATM machine from a third-party for your convenience. bold("AQUA NAIL SPA Gift Cards:") AQUA NAIL SPA Gift Cards cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift cards are non-refundable, but they are transferable. Additionally, AQUA NAIL SPA is not responsible for lost, stolen or damaged cards or any unauthorized card use. Lastly, gift cards expires two years from the date of purchase. bold("Refunds:") Services are non-refundable. If for any reason you are unsatisfied with your service, we will be more than happy to fix it for you. Please do not hesitate to let our front desk or an on-site manager know of any concerns. We're here to help!